Contact Us

United Transportation Union Insurance Association
24950 Country Club Blvd., Ste 340
North Olmsted, OH 44070-5333

Phone: (216) 228-9400
Fax: (216) 228-0411
Toll Free: (800) 558-8842

UTUIA Employees

Kenneth Laugel

President, Chief Executive Officer
(216 )228-9400 ext. 3700

Ken was born and raised in New Jersey as the son of a proud member of the Machinists union. His Grandfather was a railroader in the early 1920’s. These roots taught him the values of hard work, unity, brotherhood and a conviction to helping his fellow man. As the first college graduate in his family, he embarked on a 27 year Insurance career that has taken him full circle back to serving union members and their families. Ken is looking forward to building a foundation for the future of the UTUIA by staying true to its 148 year history of service to the brotherhood, while at the same time, ensuring a promising future for the Association.

Erin McKeever

Assistant Director of Sales and Underwriting
(216) 228-9400 ext. 3752 (216) 227-5439 direct

Erin brings 15 years of experience to the UTUIA.  She has spent the past 8 years serving the members of the Association . Erin’s responsibilities include the underwriting of insurance applications and assisting in the processing of new sales, processes monthly production reports, helps with organization and preparation of meetings , assists with the processing of new sales, processing monthly reports , assists in the organization and preparation of meetings, Field Supervisor Licensing, territory changes and Local Insurance Representative assignments.   She handles Field Supervisor licensing, territory changes and Local Insurance Representative assignments.

Beth Centlivre

Actuarial Supervisor
(216) 228-9400 ext. 3710

Beth brings over 25 years of actuarial experience within the life insurance industry.  With UTUIA for 17 years, she has really enjoyed getting to know the members and volunteering with UTUIA Unit 1.  A mother of four, she enjoys attending her children’s many sporting events .  Beth  is in charge of all in-house actuarial duties, including calculating insurance reserves, dividends, cash surrender values and non-forfeiture values.

Elizabeth Thomas (Beth)

Compensation Specialist
(216) 228-9400 ext. 3510

Beth comes to UTUIA with over 20 years of accounting and payroll experience. She handles payroll, 401k administration, scholarship, health and welfare and various other accounting and HR duties. Beth comes from a strong union background and looks forward to helping our employees and our members.

Nancy Dailey

Customer Service, Policyholders Service
(216) 228-9400 ext. 3742

Nancy brings 28 years of life insurance experience to UTUIA having previously worked with New York Life. Nancy provides customer support to insureds with questions pertaining to their insurance policies, which includes all aspects of coverage/policy provisions as well processing notifications pertaining to coverage and/or premium changes.  Nancy really enjoys working with our members.

Rick Graber

Updating/Auditing Representative
(216) 228-9400 ext. 3611

Rick is  self described as a simple man who enjoys his work.  He  handles the bills sent to UTUIA policyholders and mails out between 3,000 and 7,000 bills a month and processes/updates insurance payments and records. He issues refunds, moves members from treasurers billing to direct billing  and assists our members with questions they may have. He also helps UTUIA field supervisors as necessary.

Adam Horvath

Office Administrator
(216) 228-9400 ext. 3621 

For a decade, Adam has played an integral part at UTUIA. As Office Administrator, he is the lead for all projects surrounding the association, including the launching of the new Administrative System, QLAdmin. Adam also supervises the Home Office staff and helps set in motion any agendas or projects set forth by the President.

April Myers

Bank Reconciliation
(216) 228-9400 ext. 3703

April brings 16 years office management experience to the UTUIA. She maintains the unclaimed funds for annuity and insurance claims, she prepares commission earnings for some of our Union members, as well as performs our monthly bank account reconciliation.

Csilla Nemeth

(216) 228-9400 ext. 3732

Csilla brings 10 years of business administration experience to the UTUIA. Helping members and their families deal with the loss of loved ones, Csilla processes death benefits for members holding life insurance and accidental-death policies, issues payments to the listed beneficiaries or arranges to have the proceeds paid directly to the funeral home. She also processes endowment policies when they mature and assists fellow claim adjusters with members’ phone calls.  Quick and efficient, Csilla strives to do her best everyday.

Lisa Powers

Supervisor of Customer Service, Annuity Specialist
(216) 228-9400 ext. 3751

Lisa oversees the operations of Policyholder Services and the Annuity Department. She assists insureds and annuitants with questions and/or concerns in all areas of insurance and annuity products.

Tom Redmond

Policyholder Service Representative
(216) 228-9400 ext. 3741

Tom Redmond handles general correspondence which involves making changes to existing insurance policies. When contacted by telephone, he assists policyholders by answering questions about their insurance policies and helping them decide how they can best utilize the plans of insurance the UTUIA can provide.

Nicole Valentine

Underwriting Assistant
(216) 228-9400 ext. 3753

Nicole brings 6 years of insurance experience to UTUIA with knowledge in Workman’s Compensation, LTC and Life and Health. She processes life, accident and health insurance applications and conducts daily follow-ups for outstanding requirements.  She assists UTUIA Field Supervisors with pending items and lead follow-up.

Tim Wiens

Assistant Director of Claims
(216) 228-9400 ext. 3731

Tim has been a benefit specialist in the Claim Department since 1999 where he assists people  with claim questions, as well as assisting his fellow claim adjusters. He specializes in assisting with members Disability, Cancer, Accident Indemnity and Waiver of Premium benefits.  Tim was elevated to the position of Assistant Director of Claims in 2015.

Tim Woods

Investment Manager/Billing and ACH Supervisor
(216) 228-9400 ext. 3505

Tim Woods manages regulatory reporting for the insurance company pertaining to investments and other financial matters, as well as managing the daily cash flows for the bank accounts of the UTUIA.